Refund policy

At Tranzea, customer satisfaction is important to us. We offer exchanges only and do not provide refunds under any circumstances.

Exchange Eligibility

You may request an exchange within 3 days of receiving your order if:

  • The product is unused, unworn, and in its original condition.

  • All original tags, packaging, and accessories are included.

  • The item received is damaged, defective, incorrect, or has a genuine manufacturing issue.

Products that have been used, washed, altered, damaged due to misuse, or returned without their original packaging are not eligible for exchange.

No Refund Policy

All purchases made from Tranzea are final. We do not offer refunds for any order, including change of mind, incorrect size selection, or personal preference.

Exchange Shipping

Return shipping responsibility depends on the reason for the exchange.

  • If the exchange is due to a damaged, defective, or incorrect item sent by Tranzea, we will cover the shipping cost.

  • If the exchange is requested due to a size change, change of mind, or any reason not caused by Tranzea, the customer is responsible for all shipping charges.

Exchange Process

To request an exchange, please contact us within 3 days of receiving your order and provide:

  • Your order number

  • Clear photos of the product

  • A brief description of the issue

Once your request is approved, we will provide the exchange instructions.

Contact Us

If you have any questions regarding exchanges, please contact us.

Email: Tranzea1985@gmail.com

Phone: 03107016860