Frequently Asked Questio

What is Tranzea?

Tranzea is an online lifestyle store offering trendy fashion items, jewellery, nails, shoulder bags, and carefully selected products designed for modern everyday style.

Where does Tranzea deliver?

We deliver across Pakistan. Delivery availability may vary depending on your location and courier service coverage.

How can I place an order?

You can place an order directly through our website by selecting your desired product, adding it to your cart, and completing the checkout process.

Order Questions

Do you offer Cash on Delivery?

Yes, Cash on Delivery is available for eligible locations across Pakistan.

Can I change or cancel my order after placing it?

If you need to modify or cancel your order, please contact us as soon as possible. Once an order has been processed or shipped, changes may not be possible.

How will I know my order is confirmed?

After placing your order, you will receive confirmation through the contact details provided during checkout.

Shipping Questions

How long does delivery take?

Estimated delivery time:

• Major cities: 2 to 4 business days

• Other areas: 3 to 7 business days

Delivery times may vary depending on courier operations, location, and other circumstances.

How can I track my order?

If tracking information is available from our courier partner, it will be shared after your order has been dispatched.

Exchange Questions

Do you offer refunds?

No, Tranzea does not offer refunds. We provide exchanges only according to our Exchange Policy.

What is your exchange policy?

Exchange requests can be made within 3 days of receiving your order. Products must be unused, unworn, and in their original condition with packaging and tags included.

Who pays the exchange shipping charges?

Exchange shipping responsibility depends on the reason for the exchange.

• If the item is damaged, defective, or incorrect due to Tranzea's mistake, we cover the shipping cost.

• For other exchange reasons, the customer is responsible for shipping charges.

Product Questions

Are the products exactly as shown in pictures?

We make every effort to display products accurately. However, slight differences in color or appearance may occur due to lighting, photography, and screen settings.

Are your products new?

Yes, all products sold by Tranzea are new and checked before dispatch.

Contact Questions

How can I contact Tranzea?

You can contact us through:

Email: Tranzea1985@gmail.com

Phone: 03107016860

We are happy to assist you with any questions regarding your order or products.