Welcome to Tranzea. By accessing our website or placing an order with us, you agree to the following Terms & Conditions. Please read them carefully before making a purchase.

1. About Tranzea

Tranzea is an online fashion and jewellery store serving customers in Pakistan. We offer curated jewellery and lifestyle products designed to complement your everyday style.

2. Orders

• All orders are subject to product availability.

• Once an order is placed, you will receive an order confirmation through the contact information provided at checkout.

• Please ensure that your name, phone number, delivery address, and other order details are accurate.

• Tranzea reserves the right to cancel or decline an order in cases such as incorrect pricing, product unavailability, incomplete customer information, or suspected fraudulent activity.

3. Cash on Delivery

Cash on Delivery (COD) is available for eligible orders in Pakistan.

For COD orders, payment must be made to the delivery representative when your order is delivered.

4. Order Cancellation

Orders may be cancelled within 2 hours of placing the order, provided that the order has not already been processed, packed, or dispatched.

After dispatch, an order cannot be cancelled through the cancellation process.

Please refer to our Order Cancellation Policy for further details.

5. Product Information

We make reasonable efforts to display product images, colours, sizes, and descriptions as accurately as possible. However, slight differences may occur due to lighting, photography, screen settings, or the nature of the product.

Product availability and prices may change without prior notice.

6. Damaged or Wrong Items

If you receive an item that is damaged, defective, or different from the item you ordered, please contact us within 24 hours of delivery.

You may be asked to provide your order number along with clear photographs or videos of the product and packaging for verification.

Approved cases will be handled according to our Return & Exchange Policy.

7. Returns & Exchanges

Tranzea follows its published Return & Exchange Policy. Customers are responsible for reviewing the applicable conditions before placing an order.

Products must meet the eligibility requirements stated in our policy to qualify for an exchange.

8. Delivery

We aim to process and deliver orders within the estimated delivery timeframe provided at checkout or through our customer support.

Delivery times may vary due to location, weather, public holidays, courier delays, or other circumstances beyond Tranzea's control.

Customers are responsible for providing a complete and accurate delivery address and contact number.

9. Pricing

All prices displayed on the Tranzea website are subject to change without prior notice.

In the event of an obvious pricing or listing error, Tranzea reserves the right to correct the error and, where necessary, cancel the affected order.

10. Website Use

You agree to use the Tranzea website only for lawful purposes.

You must not attempt to:

• Misuse or interfere with the website

• Submit false or fraudulent information

• Attempt unauthorized access to our systems

• Copy, reproduce, or misuse Tranzea's content, branding, images, or materials without permission

11. Intellectual Property

All Tranzea branding, logos, product images, written content, graphics, designs, and other website materials are the property of Tranzea or are used with appropriate permission.

They may not be copied, reproduced, modified, distributed, or commercially used without prior written permission.

12. Customer Information

Customers are responsible for providing accurate information when placing an order.

Tranzea will use customer information for purposes such as order processing, delivery, customer support, and other activities described in our Privacy Policy.

13. Changes to These Terms

Tranzea may update these Terms & Conditions from time to time to reflect changes to our services, policies, or business practices.

Any updated version will be published on this page, and the updated terms will apply from the date they are posted.

14. Contact Us

If you have questions regarding these Terms & Conditions, order issues, or our policies, please contact Tranzea through the contact information provided on our website.

Tranzea
Everyday Luxe, Distinctly Yours.